Privacy Policy
Kael Relocation Services
Effective Date: October 15, 2026
Last Updated: October 15, 2026
1. Introduction
Kael Relocation Services (“we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website at https://www.kaelrelocationservices.com/, request a moving quote, contact us, or use our services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data practices, we will obtain that consent as required.
2. Information We Collect
The information we collect depends on how you interact with our website and services.
A. Information You Provide
When you request a quote, contact us, or schedule a move, we may collect:
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Your name and contact information, including email address and phone number.
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Pickup and delivery addresses.
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Your requested moving date and scheduling preferences.
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Details about the size and type of your move.
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Information about furniture, household goods, packing, loading, unloading, or other requested services.
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Building access, parking, stairs, elevator, and special handling information.
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Messages, feedback, and other information you choose to provide.
Please do not submit sensitive personal or financial information through a general contact form unless a secure process has been specifically provided.
B. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on our website configuration. This may include:
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Internet Protocol (IP) address.
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Browser type and device information.
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Operating system.
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Pages visited and interactions with website features.
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Referral pages and general website usage information.
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Cookies and similar tracking technologies, if enabled.
The information actually collected depends on our website hosting provider, settings, and any analytics or tracking services we use.
3. How We Use Your Information
We may use personal information to:
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Respond to quote requests and customer inquiries.
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Prepare moving estimates.
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Schedule and coordinate moving services.
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Communicate about appointments, changes, and service updates.
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Provide customer support and resolve service concerns.
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Process payments and maintain business records, where applicable.
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Improve our website, services, and customer experience.
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Protect our website and business against fraud, misuse, and security threats.
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Comply with applicable laws, regulations, and legal obligations.
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Send promotional communications where permitted by law and consistent with your preferences.
We use personal information only as appropriate for these purposes and in accordance with applicable law.
4. Cookies and Website Technologies
Our website or its service providers may use cookies and similar technologies to support website functionality, remember preferences, analyze website traffic, or measure advertising effectiveness.
The technologies actually used depend on our website configuration and the third-party services enabled.
You may be able to manage cookies through your browser settings or through a consent tool on our website. Disabling certain cookies may affect website functionality.
Where required by law, we will obtain consent before using nonessential cookies or similar tracking technologies.
5. How We Share Your Information
We do not sell personal information in exchange for money as part of our ordinary business practices.
We may share personal information in the following circumstances:
A. Service Providers
We may share information with service providers that help us operate our business, such as website hosting companies, business email providers, scheduling platforms, payment processors, customer communication tools, and other operational providers.
These providers may use information only as needed to perform their services for us, subject to applicable contractual and legal requirements.
B. Moving and Relocation Services
We may share relevant information with authorized personnel or service partners involved in completing your move when necessary to provide the services you request.
C. Legal Requirements and Protection
We may disclose information when reasonably necessary to comply with applicable laws, respond to valid legal requests, protect our rights, investigate fraud, or address safety and security concerns.
D. Business Transactions
If our business undergoes a merger, acquisition, restructuring, or sale, information may be transferred as part of that transaction, subject to applicable legal protections.
E. With Your Consent
We may share information for other purposes when you direct us to do so or provide the required consent.
6. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, respond to inquiries, maintain business and financial records, resolve disputes, handle claims, and comply with legal obligations.
Retention periods depend on the type of information, the nature of the services, and applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete it, securely dispose of it, or de-identify it, subject to legal and operational requirements.
7. How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Please avoid sending sensitive personal or financial information through unsecured communications
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
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Request access to certain personal information we hold about you.
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Request correction of inaccurate personal information.
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Request deletion of certain personal information.
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Obtain a copy of certain information in a portable format.
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Opt out of certain targeted advertising, sale, or sharing practices where applicable.
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Withdraw consent where processing is based on consent.
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Appeal a decision regarding a privacy request where required by law.
These rights may be subject to exceptions, identity verification, and other legal requirements.
Residents of Virginia may have additional rights under the Virginia Consumer Data Protection Act when the law applies to the business and the information concerned.
To submit a privacy request, contact us using the information in the “Contact Us” section below. We may request reasonable information to verify your identity and protect against unauthorized disclosures.
We will respond within the timeframes required by applicable law.
9. Children's Privacy
Our website and services are intended for general customers and are not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
10. Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party platforms for hosting, quote forms, scheduling, payments, communications, or other functions.
Those third parties may collect or process information under their own privacy policies. We encourage you to review their policies before providing information through their services.
We are not responsible for the privacy practices of independent third-party websites.
11. Advertising and Privacy Preferences
If we use analytics or advertising services, those services may collect information about website interactions in accordance with their own terms and privacy policies.
Some browsers and devices offer privacy settings or signals that communicate a preference to limit certain tracking activities. Where required by applicable law, we will honor recognized opt-out preference signals for the relevant processing activities.
Our actual advertising and tracking practices should be reviewed periodically to ensure they reflect the services enabled on our website.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website technology, service providers, or legal obligations.
Updated versions will be posted on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice or obtain consent for material changes.
13. Contact Us
If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a concern about how your personal information is handled, please contact:
Kael Relocation Services
Website: https://www.kaelrelocationservices.com/
Email: kaelrelocationservices@gmail.com
Phone: (804) 223-0114