Terms & Conditions
Kael Relocation Services
Effective Date: October 15, 2026
Last Updated: October 15, 2026
1. Introduction
Welcome to Kael Relocation Services (“Kael Relocation Services,” “we,” “our,” or “us”). These Terms of Service govern your use of our website at https://www.kaelrelocationservices.com/ and the moving, relocation, and related services we provide.
By using our website, requesting a quote, scheduling a move, or engaging our services, you agree to these Terms of Service as applicable to your interaction with us. Your individual service agreement, estimate, bill of lading, or other applicable written service document may contain additional terms.
Please read these terms carefully before booking our services.
2. Our Services
Kael Relocation Services provides moving and relocation assistance, which may include:
• Residential and apartment moving
• Furniture moving and transportation
• Loading and unloading assistance
• Packing and unpacking assistance, when offered
• Local and long-distance relocation services, subject to availability and applicable licensing and operating authority
Our service areas include Hampton Roads, Washington, D.C., Northern Virginia, and the Baltimore region, subject to availability and the scope of the requested service.
Available services, routes, scheduling, and pricing may vary depending on the move, location, inventory, access conditions, and applicable legal requirements.
3. Quotes and Estimates
Customers may request a quote through our website or by contacting us directly.
To prepare an estimate, we may request information such as your pickup and delivery addresses, moving date, inventory, property access details, and any special handling requirements.
Unless expressly stated otherwise in writing, a quote is an estimate and not a guarantee of the final price. The final price may depend on the services requested, the actual inventory, travel distance, labor requirements, access conditions, additional services, and other disclosed charges.
Any changes to the scope of work should be communicated and agreed upon before the additional work is performed, except where otherwise permitted by law or required by an applicable emergency or safety circumstance.
Written estimates and required moving documents will govern where applicable law requires specific pricing terms or disclosures.
4. Reservations and Scheduling
A quote request does not automatically constitute a confirmed reservation.
Your move is considered scheduled when we confirm the booking and any required booking conditions have been satisfied. Scheduling is subject to availability.
You agree to provide accurate contact information, moving addresses, dates, inventory details, and access information. Incorrect or incomplete information may affect scheduling, pricing, or our ability to perform the requested services.
We will make reasonable efforts to honor confirmed appointments. If circumstances outside our reasonable control affect a scheduled move, we will communicate with you and work toward an appropriate resolution.
5. Payments and Additional Charges
Payment methods, deposits, payment deadlines, and any applicable charges will be communicated before booking or documented in your written estimate or service agreement.
Customers are responsible for paying the agreed charges for services performed, subject to applicable law and the terms of the applicable moving documents.
Additional charges will be disclosed and handled in accordance with the agreed service terms and applicable law. We will not rely on these Terms alone to impose undisclosed fees.
Any deposit, balance, late-payment charge, or other payment condition must be specified in the applicable booking documents or separately disclosed before the customer agrees to the service.
6. Cancellations and Rescheduling
If you need to cancel or reschedule your move, please contact Kael Relocation Services as soon as possible.
Any cancellation deadlines, deposit refund rules, rescheduling fees, and other applicable conditions will be communicated in your booking confirmation or written service agreement.
We will handle cancellations, refunds, and any nonrefundable charges in accordance with those agreed terms and applicable law.
If we need to cancel or reschedule a move, we will notify you as soon as reasonably practicable and discuss available options.
7. Customer Responsibilities
Customers are responsible for:
• Providing accurate moving information and contact details.
• Ensuring that we have lawful access to the pickup and delivery locations.
• Arranging parking, building access, elevators, loading zones, permits, and property management approvals where necessary.
• Identifying fragile, valuable, unusually heavy, hazardous, or specially handled items before the move.
• Properly securing personal belongings and removing prohibited items from the shipment.
• Keeping children, pets, and other occupants safely away from active moving operations.
• Reviewing estimates, inventories, and service documents before accepting them.
Please notify us in advance of stairs, narrow hallways, long carrying distances, restricted access, oversized furniture, or other conditions that may affect the move.
8. Items We May Not Transport
For safety, legal, or operational reasons, certain items may be excluded from our services. These may include explosives, flammable or hazardous materials, illegal substances, perishable goods, and other items prohibited by applicable law or our written service policies.
Customers must disclose items that require special handling or legal authorization.
We reserve the right to refuse an item when transporting it would violate applicable law, create an unreasonable safety risk, or fall outside the agreed scope of services.
9. Property Damage, Loss, and Claims
We aim to handle customers' belongings and property with reasonable care.
If you believe an item or property has been damaged or lost during a move, please notify us promptly and provide relevant details, photographs, inventory records, and supporting documentation when available.
Claims will be reviewed in accordance with applicable law, the governing service documents, and any applicable valuation or insurance arrangements.
Nothing in these Terms eliminates or limits a customer's rights or our obligations where such a limitation is prohibited by law.
Any applicable claim deadlines, valuation options, liability rules, and dispute procedures will be provided in the required moving documents.
10. Delays and Circumstances Beyond Our Control
Moving schedules may be affected by severe weather, traffic, road closures, accidents, building restrictions, government actions, safety concerns, or other circumstances beyond our reasonable control.
We will make reasonable efforts to communicate material delays and coordinate an appropriate response.
This section does not excuse obligations that cannot legally be waived or alter any mandatory rights or remedies available under applicable law.
11. Website Use and Intellectual Property
Website content, including our business name, logo, text, graphics, and other materials, is owned by Kael Relocation Services or used with permission, unless otherwise indicated.
You may access and use our website for lawful personal or business purposes related to learning about our services or requesting a quote.
You may not misuse the website, attempt unauthorized access, interfere with its operation, submit fraudulent information, or reproduce protected website materials for commercial purposes without permission.
We may update, suspend, or modify website content or functionality as needed.
12. Third-Party Services and Links
Our website may contain links to third-party websites or use third-party services for website hosting, communications, scheduling, payments, analytics, or other functions.
Third-party services are subject to their own terms and privacy policies. We are not responsible for third-party websites or services to the extent permitted by law.
13. Limitation of Liability
To the extent permitted by applicable law, Kael Relocation Services will not be liable for indirect, incidental, special, or consequential damages arising from website use or services, except where such liability cannot lawfully be excluded.
Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence where applicable law prohibits limitation, or any other liability that cannot legally be limited or excluded.
For moving-related loss or damage, applicable transportation laws and the governing written moving documents may establish specific rights, responsibilities, and remedies.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Please review the Privacy Policy before submitting personal information through our website.
15. Governing Law and Disputes
These Terms are governed by the laws applicable to the relevant transaction, including the laws of the Commonwealth of Virginia where appropriate, without displacing mandatory federal law or other applicable legal requirements.
Any dispute will be handled through the courts or other dispute-resolution process with proper jurisdiction, subject to applicable law and any valid written agreement.
Nothing in this section waives rights that cannot legally be waived.
16. Changes to These Terms
We may revise these Terms of Service from time to time. Updated terms will be posted on this page with a revised “Last Updated” date.
Changes will apply as permitted by law. Changes to an existing booking or service agreement will not override its terms where doing so is prohibited by law or the agreement itself.
17. Contact Us
If you have questions about these Terms of Service, please contact:
Kael Relocation Services
Website: https://www.kaelrelocationservices.com/
Email: kaelrelocationservices@gmail.com
Phone: (804) 223-0114